Mr Home Guy USA

Legal Terms & Privacy Policy

Effective date: August 11, 2025. Please review carefully.

On this page: Terms of Service • Privacy Policy • State Privacy Rights • Contact

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Mr Home Guy USA’s websites, booking tools, and in-home services (the “Services”). By booking or using the Services, you agree to these Terms.

1) Who we are

Mr Home Guy USA (“we,” “us,” “our”) provides professional in-home services with a primary focus on TV mounting, plus smart-home setup, networking/Wi-Fi, move-in services, and home decorating/product installation.

Mailing Address: PO Box 305, Salem, NH 03079
Phone/Text: (888) 606-3668 • Legal/Privacy Email: legal@mrhomeguy.com

2) Booking & scheduling

Appointments may be requested online through our ZIP-code-based scheduler or by phone/text. Same-day or next-day availability is not guaranteed. Appointment windows may include travel and setup time.

3) Quotes, pricing & additional work

Displayed prices apply to standard conditions and exclude unusual wall types, hidden utilities, or extra labor/materials.
Technicians will discuss any add-ons (e.g., wire concealment, power relocation kits, over-fireplace routing, specialty anchors) and obtain approval before proceeding.
Taxes, tolls, parking, HOA/building access fees, and disposal fees (if applicable) may be added.

4) Customer responsibilities

Provide safe access to the work area; move furniture/fragile items; obtain any HOA/landlord permissions.
Disclose wall materials, known hazards, and restricted drilling areas; share accurate TV size/weight and device details.
For network/smart-home work, provide Wi-Fi credentials and administrative access as needed.

5) Payment

Unless stated otherwise in your confirmation, payment is due at completion. We accept major credit/debit cards and provide digital receipts. For special-order parts or large jobs, a deposit may be required.

6) Cancellations & rescheduling

You may reschedule or cancel through your confirmation link or by contacting us. To cover reserved time and travel, late changes may incur a fee. If we arrive and cannot complete the job due to site inaccessibility or missing approvals, a trip fee may apply.

7) Safety & scope limits

We follow manufacturer guidelines and building best practices. Work requiring a licensed trade (e.g., new electrical circuits) must be performed by a licensed professional.
Over-fireplace mounting depends on heat and surface conditions.
In-wall cable concealment is performed where safe and permitted; power relocation uses code-compliant kits or a licensed electrician.

8) Warranty & guarantees

No-Fall TV Warranty: When you use our professional TV brackets, your mount is covered by our no-fall warranty.
Workmanship Follow-Up: Standard installs include a limited follow-up period for workmanship concerns.
Exclusions include misuse, accidental damage, manufacturer defects, heat/moisture exposure, or alterations by others.

9) Photos, reviews & testimonials

With your permission, technicians may photograph finished work for quality control or marketing. You grant us a non-exclusive right to use submitted reviews/testimonials in marketing, subject to removal upon written request.

10) Limitation of liability

To the fullest extent permitted by law, our liability for any claim arising from the Services is limited to the amount you paid for the applicable Service. We are not liable for indirect, incidental, special, or consequential damages.

11) Dispute resolution & governing law

These Terms are governed by the laws of the state where the Service is performed (without regard to conflict-of-law rules). The parties agree to attempt good-faith negotiation before formal proceedings.

12) Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms with an updated Effective Date. Continued use of the Services after updates means you accept the changes.

Privacy Policy

This Privacy Policy explains how Mr Home Guy USA (“we,” “us”) collects, uses, shares, and protects information in connection with our websites, booking tools, communications, and Services.

1) Information we collect

Information you provide: name, email, phone, address/service location, booking details (e.g., TV size, wall type), photos or notes, reviews, and payment details processed by our payment providers.
Automatic data: device/browser info, IP address, referral URLs, and cookie/analytics data when you visit our sites.
From service providers: scheduling/booking platforms, payment processors, messaging and CRM tools may share booking metadata or status updates to help deliver your Services.

2) How we use information

Provide, schedule, and complete Services; process payments; send confirmations and updates.
Improve websites, safety, training, and customer experience; prevent fraud and misuse.
Communicate optional offers or surveys (you can opt out at any time).
Comply with law, enforce Terms, and protect our rights and customers.

3) Cookies & analytics

We use cookies and similar technologies for site operations, analytics, and improving user experience. You can control cookies via your browser settings; some features may not function without certain cookies.

4) SMS/text & email communications

By providing your phone or email when booking, you consent to receive transactional messages (confirmations, reminders, updates). Marketing messages are optional—opt out anytime: reply STOP to SMS or use the email unsubscribe link. Message/data rates may apply.

5) How we share information

Service providers: scheduling/booking platforms, payment processors, messaging/CRM, analytics, and cloud hosting—only as needed to operate our Services and under appropriate contracts.
Safety & legal: to comply with law, enforce our Terms, or protect our customers and team.
Business transfers: if we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

6) Data retention

We retain information for as long as needed to deliver Services, comply with legal obligations, resolve disputes, and maintain business records, then securely delete or anonymize data.

7) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data. No method of transmission or storage is 100% secure.

8) Your choices & rights

Update or correct your information by contacting us.
Opt out of marketing emails and texts as described above.
Request access, deletion, or portability where applicable by law (see “State Privacy Rights”).

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them.

10) International visitors

We primarily serve U.S. customers. If you access our sites from outside the U.S., you consent to processing in the United States, which may have different data protection laws.

11) Third-party sites & tools

Our sites may link to third-party websites (e.g., booking, payment, review widgets). Their privacy practices are governed by their own policies. Please review those before sharing information.

12) Changes to this Privacy Policy

We may update this Policy. We will post the revised version with an updated Effective Date. Your continued use means you accept the changes.

U.S. State Privacy Rights (Summary)

Certain states (e.g., CA, CO, CT, VA) provide residents with rights to access, correct, delete, and opt out of certain data sharing or targeted advertising. If you reside in one of these states, you can submit a request as described below.

Right to know/access what categories of personal information we collect and how we use/share it.
Right to delete personal information we collected from you (subject to legal exceptions).
Right to correct inaccurate personal information.
Right to opt out of sale or sharing for targeted advertising (we do not sell personal information as that term is commonly defined).
Non-discrimination for exercising privacy rights.

To exercise rights: email legal@mrhomeguy.com or call/text (888) 606-3668. We will verify your request and respond as required by law. Authorized agents may submit requests with proof of authority.

Contact Us

Email: legal@mrhomeguy.com
Phone/Text: (888) 606-3668
Mailing Address: PO Box 305, Salem, NH 03079