Mr Home Guy USA

Terms of Service

Effective date: . Januray 2, 2025 - By booking or using our Services, you agree to these Terms.

On this page: Who We Are • Booking & Scheduling • Scope of Work & Site Readiness • TV Mounting Specifics • Warranty • Payment & Acceptance • Changes, Add-Ons & Fees • Photos & Reviews • Disclaimers & Liability • Disputes & Other Legal • Contact

1) Who We Are

Mr Home Guy USA (“we,” “us,” “our”) provides in-home services including TV mounting, soundbar mounting, cable concealment, smart-home setup, Wi-Fi/network help, move-in services, product assembly, and home decorating/installation.

Mailing Address: PO Box 305, Salem, NH 03079
Phone/Text: (888) 606-3668 • Email: legal@mrhomeguy.com

2) Booking & Scheduling

  • Appointments are requested through our online scheduler (ZIP-code based) or by phone/text. Same-day/next-day availability is not guaranteed.
  • Arrival is within a time window that may include travel/setup. If conditions are unsafe or access is unavailable, we may reschedule.
  • You must be 18+ and present (or have an authorized adult present) during service.

3) Scope of Work & Site Readiness

  • You are responsible for clear access to the work area, moving furniture/fragile items, securing pets, and obtaining landlord/HOA permissions.
  • Please disclose wall materials (e.g., drywall, plaster, brick, concrete, tile), hazards, and restricted drilling areas. Hidden conditions (pipes, wiring, studs, blocking) can limit results.
  • We follow manufacturer guidelines and safe-work practices. Work requiring a licensed trade (e.g., new electrical circuits) must be handled by a licensed professional.
  • Minor wall penetrations/fastener holes are inherent to mounting and are not “damage.” Cosmetic patch/paint is not included unless quoted.

4) TV Mounting Specifics

  • Mounts: We can supply pro-grade fixed/tilt/full-motion brackets, or use yours. Customer-supplied mounts/hardware are installed “as is” with no warranty for suitability.
  • Wall Types: We mount to wood/metal studs, masonry, or approved surfaces with appropriate anchors. Some surfaces (e.g., thin tile, stone veneer, metal fireplaces) may be unsuitable.
  • Over-Fireplace: Mounting over fireplaces depends on temperature/surface conditions. Heat can damage electronics; you accept associated risks where you request such installs.
  • Cable Concealment: We offer surface raceways or, where permitted, in-wall routing using low-voltage methods. In-wall work may be limited by fire blocks, insulation, or obstructions.
  • Power: We may use code-compliant power-relocation kits where allowed; otherwise a licensed electrician is required.
  • Weight/Height Limits: We may decline work that exceeds equipment ratings, safe ladder heights, or reasonable jobsite safety.
  • Customer-Assisted Handling (Optional): If you choose to assist with lifting/handling a TV or product, you acknowledge the risks of handling fragile/heavy items. If a TV or product is dropped or broken during customer-assisted handling, our liability is limited to 50% of the cost of the affected service (see Section 9 for overall limits).

5) Warranty

  • No-Fall TV Warranty: When we use our professional TV brackets, the TV mount is covered by our no-fall warranty (subject to proper use and exclusions below).
  • Workmanship: Standard installs include a limited workmanship follow-up window (e.g., 30 days). Misuse, changes by others, manufacturer defects, heat/moisture exposure, and customer-supplied mounts are excluded.
  • Claims Process: Report issues promptly with photos and your order info so we can assess and schedule corrections.

6) Payment & Acceptance

  • Unless otherwise stated, payment is due at completion by approved methods. Deposits may be required for special-order parts or large jobs.
  • Payment constitutes your acceptance that the Services have been delivered as described and the work area was left in acceptable condition, subject to any warranty follow-up noted at completion.
  • You authorize us to charge the payment method on file for the agreed Services and approved add-ons.

7) Changes, Add-Ons & Fees

  • Add-ons/Change Orders: Any extra labor/materials (e.g., specialty anchors, additional devices, cable kits) will be discussed and approved before proceeding.
  • Cancellations/Rescheduling: You may cancel or reschedule via your confirmation link or by contacting us. Late changes, no-shows, or locked-out visits may incur a reasonable fee to cover reserved time and travel.
  • Parking/Access: Building access fees, parking, or tolls may be added when applicable.

8) Photos, Reviews & Testimonials

With your permission, technicians may photograph finished work for quality control or marketing. By submitting a review or testimonial, you grant us a non-exclusive right to display it. You can request removal in writing.

9) Disclaimers & Limitation of Liability

  • Pre-Existing Conditions: We are not responsible for pre-existing damage, latent defects, or manufacturer/product failures.
  • No Implied Warranties: Except as expressly stated, the Services are provided “as is” without implied warranties.
  • Limited Liability (General Cap): To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services shall not exceed $1,000. We are not liable for indirect, incidental, special, exemplary, or consequential damages.
  • Customer-Assisted Handling (Specific Cap): If you assist with lifting/handling and a TV or product is dropped or broken, our liability is limited to 50% of the cost of the affected service. For clarity, this specific cap does not increase the overall liability cap above; the lesser limit applies and in no event will total liability exceed $1,000.
  • Indemnity: You agree to indemnify and hold us harmless from third-party claims arising from your breach of these Terms, misuse of the Services, or directions that we followed at your request.
  • Force Majeure: We are not liable for delays/failures due to events beyond our reasonable control (e.g., extreme weather, outages, illness).

10) Disputes, Governing Law & Changes

  • Good-Faith Resolution: Before any formal action, both parties agree to attempt good-faith resolution.
  • Governing Law: These Terms are governed by the laws of the U.S. state where the Service is performed, without regard to conflicts rules.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • Entire Agreement: These Terms, together with your order/confirmation, are the entire agreement regarding the Services.
  • Updates: We may update these Terms; continued use after the Effective Date means you accept the changes.

11) Contact

This template is provided for convenience and does not constitute legal advice. Please have your counsel review for your jurisdictions and operations.

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